Refund policy
Thank you for purchasing our products at andiactive.com. If you are unhappy with the product that you have purchased from us, please let us know. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or a valid proof of purchase.
To start a return, you can contact us at andiactive.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at andiactive.com.
Please note that return shipping fees are not covered by us and will need to be paid by the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at www.andiactive.com.
In some cases, only partial refunds are granted (if applicable):
- Products with obvious signs of use;
- Any article that is not in its original condition, is damaged for reasons that are not due to our error; and
- Any item returned more than 30 days after delivery.